Shipping policy

Shipping Policy

At Oz FineArt, we take great care to ensure your order arrives safely. This policy outlines rates, procedures and timelines.

Rates

Transporting fine art is costly and depends on the artwork's size, weight, volume, value, and destination. Value in this context equates to cost of insurance.

Domestic orders when you spend $200 AUD or more shipping fees are waived. Spending $199 or under attracts a flat rate of $10 AUD.

International orders when you spend $400 AUD or more shipping fees are waived. Spending $399 AUD or under attracts a $99 AUD shipping rate.

While we are working hard to accomodate and simplify shipping - we reserve the right to change details at any time, and to stop orders where rates change outside of our control so that we can provide a custom quote on rates.

Time

Direct from Artist Studio allow about 3-4 business days to carefully prepare and package your artwork. Once we arrange shipment we will notify you with details.

Shipment may take 1-4 weeks depending on the logistics, customs, and international address.

Domestic orders generally take 2-3 weeks from our studio in regional NSW, and depending on your location.

Direct from Printer or Supplier allow about 3-4 days for creating/printing your order and another week to four weeks for delivery - depending on logistics, customs, and the international address.

Domestic orders for some of our print on demand products come from overseas from studios in USA, UK, and/or Netherlands.

Special Note for larger and higher-valued pieces including Signature Works special arrangements may take longer, i.e. to obtain tailored insurance coverage; or to hire specialist carriers if available.

To be clear, employing specialist carriers is often challenging and outside of our control due to lack of services to regional areas.

We ask for your patience with delivery timelines. Unlike standard e-commerce, fine art requires careful often manual handling.

Collectors with experience understand that added time in transit hopefully means higher safety and care - so waiting for your precious acquisition may be challenging but when your piece arrives safely the results are worth every moment.

Shipping Carriers

We partner with a network of carriers and logistic firms including Shopify, Interparcel Australia, DHL, FedEx, Star Track, Australia Post, and others.

International - Customs Duties Tariffs...

  • Customs Duties Taxes Fees Tariffs: The customer is responsible for all customs duties, tariffs, levies, and any other import taxes or fees imposed by your country. We strongly recommend contacting your national authorities to understand these costs before placing an order. These issues have gotten more and more complex in since 2025. Please be aware and do your research.

  • Unpaid Fees: Oz FineArt is not liable for any delays, holding fees, or product seizure that may occur due to the non-payment of customs duties, fees or taxes.

  • Sanctions: Oz FineArt ships in compliance with Australian laws. It is the customer's responsibility to verify your country is not subject to sanctions or restrictions that may prevent the shipment of goods.

  • EU, Norway, New Zealand, USA are among a growing list of known jurisdictions with complex arrangements. Additional requirements apply in these circumstances - that may delay or stop your shipment. Again, the customer/collector is responsible to address these issues and please work with us to create solutions where possible.

As a small studio we are still establishing systems — we will contact you personally if any extra steps are needed before dispatch. Thank you for your patience as we expand international availability.

Insurance

Original artworks are insured during transit for the value of the sale. This coverage is active from our studio door to your delivery address.

  • Reporting Damage: Insurance claims are contingent on swift reporting. If your package arrives with visible damage, you have the right to ask the driver to wait while you photograph the box and its contents. You must then email us photographs of the packaging and the damaged artwork within 24 hours of delivery.

  • Claims Process: The longer a claim is delayed, the more difficult it is to resolve. Refunds or resolutions are dependent on the insurance claim being successfully processed, which can only happen with your prompt reporting and photographic evidence. We provide the evidence that you send to our broker who works with the insurer to determine the window for investigation and resolution. We will be in touch with the timeline and/or an outcome as soon as possible.

  • We hope for quality in the prints on paper, canvas, and gift items coming from third party suppliers - we will do our best to address damage or quality issues when they arise. Where we have your photographic evidence within the terms above, we will investigate options for return, replacement, or refund and seek tor resolve the issues as soon as possible.

Sustainability

We are committed to sustainable practices where possible. Our ceramics kiln is solar-powered, and we make every effort to use environmentally friendly materials.

We use landfill-biodegradable packaging and reuse plastic materials coming from our suppliers to minimise waste. The key idea here is to keep existing plastic in the use chain as long as possible before sending to landfill. We encourage our customers to reuse and recycle all packaging materials.